RETURNS
Our products are custom printed exclusively for you at the time of your purchase. Due to the custom nature of our products, we do not accept returns, cancellations or exchanges.
REPRINTS
Due To Customer Approved Errors:
Your stationery will be printed exactly as shown on the proofs you approve. Should you find an error on your stationery, please contact us within 5 business days. We offer discounted reprints for customer approved errors.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
Due To Chelsey Huff Design Error:
If your printed stationery does not match your approved proof, please contact us within 5 business days and we will reprint the affected pieces free of charge.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
Due To Defective or Damaged Product
If your order arrives damaged please contact us within 5 business days.
To be eligible for a reprint, your item must be unused and in the same condition that you received it. You must also retain the original packaging.
You will be required to provide no less than 6 photographs of the damaged item(s) and outer packaging taken from multiple angles. Once your photographs are received and inspected, we will notify you of the approval or rejection of your reprint request.
If you are approved, then your reprint will be processed, and reshipped via the ORIGINAL shipment method selected for your purchase.
You may choose to pay to upgrade the shipping method, if desired. We will invoice you for the additional shipping cost and payment must be received before your reprint ships.
In the event that we have made an error on your order or your order arrived damaged, and we are unable to reprint and reship your item before your event date, a partial refund may be granted.
CANCELLATIONS
We begin design work as soon as orders are received. If you would like to cancel your order, you must do so before we email proofs to you.
If you request a cancellation after we have emailed your proofs, your order will be subject to a 25% cancellation fee. This is due to the time spent creating your design proofs. Once completed, the cost for the design time cannot be recovered.
Cancellation requests are not accepted after approving your final proof. Upon proof approval, your order is entered into our print queue almost immediately and we cannot cancel it at that point. Because each order is custom-printed, we don’t accept returns or exchanges at this time. If you have an issue with your order, please email us at [email protected] and let us know!